Contact a locksmith and they can gain entry for you. They will need permission from L A Lets Ltd to do this so please contact us for authorisation.

If you have to get the locks changed for any reason you must first get express permission from L A Lets Ltd and provide us with spare keys.

Recommended Locksmith;

www.lockandcompany.co.uk

07523305297 

IMMEDIATELY shut off the gas supply at the meter, extinguish naked flames, open windows, do not use electrical switches and call 0800 111 999. 

• Refer to your boiler manual. Google the boiler make and model if you don’t have a copy
• Check if the pilot light is on
• Check if the radiator valves are turned up
• Check your pay-as-you-go gas/electric meters have sufficient credit
• Check the boiler pressure, ideally this should be set around the 1.5 bar
• Is the thermostat turned up to a temperature high enough to activate the boiler?
• Is there a timer that needs to be adjusted?
• Have the clocks gone forward or back and affected your pre-set timer? 
• Has there been a power cut recently? 
• Try putting your heating on maximum for a short while to see if you can get it back into action.
• Try turning the electrical supply to the boiler off and on 

The radiator may need to be bled.

• Power outages can be caused by a number of issues, including power cuts. Check online if there is a power cut in your area by clicking this link https://www.spenergynetworks.co.uk/pages/postcode_lookup.aspx or call Scottish Power direct to enquire.
• Check the fuse box and make sure the trip switches are set to the ON position, if this does not work you should try turning off all switches and then turning back on to ensure they are in the full ‘on’ position.
• Try checking with your neighbours - if it's just your home affected, please contact our repairs department.

• Turn off every socket and turn each one on in turn to see which socket is tripping the electrics. When you've found the correct socket, the problem could be with the socket or the appliance plugged into that socket. Try the appliance in a different socket - if the electricity trips again, it's the appliance.
• If the problem is caused by the socket or an appliance supplied by the Landlord please contact our repairs department. 

• If the problem is caused by an appliance belonging to you, you should have the appliance checked by a competent electrician to ensure it is safe to use or alternatively, you must safely dispose of the item.

LIGHTS have all/part gone out…

• Locate the fuse box, check if any switches are facing in the opposite direction to the others if so flick on.
• If only one light is affected, try replacing the bulb.

LIGHTS are flickering…

• Check the lamps you've fitted are suitable. If you're using a dimmer switch, energy-efficient or fluorescent bulb, these may be the cause.

It is the tenants’ responsibility to replace light bulbs and batteries.

LEAK coming into our flat…

• Inform the upstairs neighbour and ask that he/she arranges for a plumber to attend to as the leak is likely to be coming from their property.
• If you cannot make contact with that neighbour and the water ingress is becoming excessive contact repairs in the first instance.

LEAK from our flat going downstairs…

• Check no water is running (ie bath/shower/taps) and all appliances are off.
• Locate the stop cock (usually located under sink or by utility meters), turn off any water supply and contact our repairs department.
• If you cannot locate the stop cock and if we are closed, still contact us on our mobile numbers and we will be in touch asap.

SINK/bath/SHOWER is blocked…

• Blockages must be first attended to by the tenant by using a strong drain cleaner/thick bleach and/or plunger. Pour down sink/drain and leave for a couple of hours them rinse. If this does not fix the problem please contact repairs.
• If it is found that recent debris i.e., foodstuffs or hygiene items are the cause, you may be charged for this call out.

WATER supply off

• Check with your neighbours; if it's just your home affected, contact our repairs department.
• If other houses nearby are affected it may be an issue with Scottish Water. On the Scottish Water website there is a “service updates” tab which updates constantly with any reported faults, if the water supply is affected and if so, when it is likely to be restored.

• Ventilate the property adequately!
• Ensure the property is properly heated
• Use window vents, where fitted
• Increase ventilation in the bathroom by using your fan or opening the window.  Keep the bathroom doors closed when bathing.
• Clean the bathroom properly using anti mould spray
• Increase ventilation in the kitchen when cooking by using your fan or opening the window and keep doors closed.  Keep lids on saucepans when cooking.
• Ensure your extractor fan is cleaned frequently
• Ventilate cupboards and wardrobes
• Do not push furniture right up against radiators or walls to allow air to circulate.
• Do not dry clothes on radiators, unless ventilation is increased

• Toilets usually become blocked due to too much toilet paper or heavy loads attempting to travel down the pan. Whilst it can be a messy job, a blocked toilet is usually easy to fix.
  Remember, if you have a blocked toilet, don't keep flushing to try and clear it. This could cause it to overflow and flood the bathroom.
• Blockages must be first attended to by the tenant by using a strong drain cleaner/thick bleach and/or plunger.
• If this does not fix the problem please report the issue to our repairs department.
• If it is found that recent debris i.e., foodstuffs or hygiene items are the cause, you may be charged for this call out

SHOWER is not working…

• Firstly, establish whether the shower is electric or mains operated (if there is a cord or switch then it is probably electric- CHECK THIS IS ON) once you have this information please contact our repairs department as this will help establish tradesman we should send.

WASHING MACHINE is not draining/spinning…

• Do not overload your washing machine. This is the main reason why a lot of the washing machines break down and you may be charged for the repair.
• Check the filter isn't blocked - your user manual will show you how to do this but take care - it can cause a sizeable flood.

WASHING MACHINE is not responding at all.

• Check the electricity to the machine is turned on - it can accidentally get switched off

WASHING MACHINE DRUM won't rotate.

• Make sure the machine isn't on "no spin".
• Uneven loads can stop a spin - avoid washing single items or overloading the drum.

WASHING MACHINE is noisy.

• Check if there are any loose items making a noise in the drum, such as coins, keys and zips.

• Check the thermostat is set to the right temperature
• Check the door is closed properly, or hasn't been left open for too long recently.
• Check the appliance isn't overloaded with food.
• Defrost your freezer or ice box thoroughly

This is the tenant’s responsibility as Landlords are not responsible for TV aerials, SKY, Internet or Telephone providers etc

• Check that the silence button is not on.
• Ask your neighbours if their entry phone is working so we can establish if the problem is communal or relates to the flat itself and report the issue to our repairs department.

MICE…

• In the first instance, ensure that you keep the property clean and tidy as mice are attracted to areas where there are food scraps in open bins and behind fridges/cupboards etc.
• Mice are a common problem particularly in old tenement blocks. Try to locate where they are coming from and see if the entrance can be blocked up.
• Many local authorities e.g. Glasgow City Council (0845 270 1558), provide a free service for the investigation and treatment of infestations of mice

• Please report rats to your local council. On their website there will be a Pest Control department/online form.
• Let us know of the rat issue too through our repairs department